Frequently Asked Questions

Standard orders arrive within 3–5 business days. Orders over $75 ship complimentary; expedited shipping is available at checkout.

We accept returns within 30 days of delivery on unopened products. Reach out to hello@velara.demo and we'll send a prepaid return label.

Yes — every Velara formula is cruelty-free, and we never test on animals at any stage or in any market we sell in.

Each product page lists available shades and sizes with live stock. If you're unsure, our customer care team is happy to help you choose.

Currently we ship within the United States and Canada. We're working on expanding — join our newsletter for updates.