Shipping & Returns
Shipping
Orders are processed within 1–2 business days. Standard shipping (3–5 business days) is complimentary on orders over $75, or $6.95 on smaller orders. Expedited shipping options are available at checkout.
Returns & Exchanges
We want you to love what you ordered. If a product isn’t right for you, unopened items can be returned within 30 days of delivery for a full refund. Opened items can be exchanged within 14 days if you experienced a reaction — just reach out to our team.
How to Start a Return
Email hello@velara.demo with your order number and we’ll send a prepaid return label within one business day.